Frequently Asked Questions
Everything you need to know about your next Sherri Hill look.
How do I ensure I am purchasing an authentic Sherri Hill dress?
Authenticity is guaranteed only when purchasing through our authorized retailers. Every genuine dress features a specific designer label and high-quality construction that cheap imitations cannot replicate.
What is the standard shipping timeframe for formal wear?
In-stock gowns typically ship within 3-5 business days. For special orders or pre-order items from the latest collection, shipping times vary based on production schedules and will be communicated at the time of purchase.
How do I find my correct size?
Formal wear sizing often differs from everyday apparel. We provide a detailed size chart for every style; we recommend having a professional tailor take your measurements for bust, waist, and hips to ensure the best possible fit.
What is your return policy for evening gowns?
Due to the delicate nature of high-fashion evening wear and the specific event-based usage, most of our authorized retailers follow a final sale policy. Please consult with your specific point of purchase for their individual return or exchange terms.
Can I request customizations or alterations?
While we do not offer custom tailoring during the manufacturing process, our dresses are designed with generous seam allowances to allow for easy adjustments by a professional seamstress after your purchase.
What payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay for a seamless checkout experience.